Afritech Ltd Call Center Rep Jobs vacancy Kenya in 2019
- Published date: February 19, 2019
- Category: Customer Service & Support
-
- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Call Center Representative - Experiance in Call Centre/ BPO/ KPO must Jobs vacancy Kenya in 2019
Career Employment Call Center Rep Nairobi Kenya Feb 2019
Job Summary
We are looking for a Call Center Representative having experience in BPO /KPO / Call Center for our client.
- Minimum Qualification: Bachelor
- Experience Level: Entry level
- Experience Length: 5 years
Job Description
Job brief
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Related jobs
-
Customer service executive Job vacancy Kenya 2019Jobs in Kenya
Customer service executive Job vacancy Kenya 2019 Career Employment Customer service executive Nairobi Kenya Feb 2019 Job Summary Our client is an established freight forwarding company in Kenya. They seek to hire a vibrant and efficient Custom...
-
iWayAfrica Customer Support Engineer Job in Nairobi, Kenya 2019Jobs in Kenya
iWayAfrica Customer Support Engineer Job vacancy in Nairobi, Kenya 2019 Career Employment Customer Support Engineer Nairobi Kenya Feb 2019 iWayAfrica is a leading African ISP, offering solutions over satellite, fiber optic and wirel...
-
Mater Hospital Customer Experience Officer Job in Kenya 2019Jobs in Kenya
Mater Hospital Customer Experience Officer Job in Kenya 2019 Career Employment Customer Experience Officer Nairobi Kenya Feb 2019 The Mater Misericordiae Hospital, a leading Health Care provider is seeking to fill the following position: ...