Job Description

AKH Telephone Operator Jobs vacancy in Kenya 2019

Career Employment AKH Telephone Operator Nairobi Kenya June 2019 

Aga Khan Hospital, Kisumu

Exciting Career Opportunity

The Aga Khan Hospital, Kisumu is an institution of the Aga Khan Health Service, Kenya, which is an Agency of the Aga Khan Development Network. The hospital is part of a network of health facilities, which includes Hospitals and Outreach Health Facilities across East Africa.

The Aga Khan Hospital is in an exciting growth phase and has attained acknowledgment of its quality by achieving ISO 9001:2015 certification, ISO 15189:2012 accreditation for laboratory services and is at advanced stage of attaining Joint Commission International Accreditation. The Aga Khan Hospital, Kisumu has outreach Health Services at Kisii, Kakamega, Kitale, Bungoma, Kericho, Kibuye-Kisumu, West End- Kisumu, Busia, Homa – Bay, Kapsabet, Migori, Bomet and Narok.

The hospital intends to open a comprehensive Medical Centre in Kisii with inpatient, outpatient and diagnostic capabilities.

We are seeking interested and qualified candidates with ability to organize and prioritize work, analytical with excellent interpersonal, organizational, and computer skills, can work in teams and have over 2 years’ of working experience.

Candidates should have licensure and registration with relevant practitioners’ boards and updated membership with professional bodies to fill the positions listed below:

Telephone Operator (1)

Overall Responsibility: The successful candidate will be responsible for providing efficient and effective communication services within the Medical Centre.

Key Responsibilities

• Effectively and efficiently handle of all incoming and outgoing calls as per policy.


• Test lines and speakers for functionality and record the status.


• Timely respond to emergency calls and ensure correct information for all emergency calls is recorded and communicated / escalated to the relevant personnel immediately.


• Report faulty extensions / non – functioning equipment as and when required.


• Maintain records of all calls.

Requirements

• Certificate in Telephone Operations


• At least one year working experience in a similar position.


• Excellent communication skills (Oral and written) in both English and Kiswahili.


• Ability to organise and prioritize work, with sound decision making skills

How to Apply

Interested candidates are requested to email their application letter and detailed curriculum vitae with position title on the subject line, including names and contacts of three references, current and expected remuneration to ksm.recruitment@akhskenya.org on or before 5th June, 2019.

If you do not receive any response from us, please consider yourself unsuccessful.

Hard copy applications will not be accepted.

Canvassing of any nature will lead to automatic disqualification.

Competitive compensation package will be negotiated with the successful candidates.

“Aga Khan Hospital Kisumu is an equal opportunity employer”

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