JOB DESCRIPTION
Assistant Director of Groups & Events

Responsible for assisting the concentrated sales efforts of the Groups and Events Sales Team and to extend that assistance to other professional sales team members when requested.  

Key Responsibilities:

• Assist the Director of Groups and Events in the Management of the Department especially in the absence of the Director of Groups and Events.


• Attend meetings and client events in the absence of and / or instead of the Director of Groups and Events. 


• Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor.


• Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.


• Apply the Kempinski MICE SOP’s from Group Enquiry to Contracting. 


• Ensure the ideal and most effective utilization of the Meeting and Conference Rooms.


• Carry out site inspections with potential MICE clients in coordination with the Field Sales department.


• Realize up sell possibilities to meet and surpass Group & Event budget goals.


• Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.


• Create activities to ensure ongoing maintenance of bookings.


• Generate proper proposals and contracts.


• Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.


• Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Groups & Events Coordinator). 


• Ensure a proper handover of the converted business to the Event Manager / Groups & Events Coordinator with all relevant information forwarded.


• Introduce the Event Manager / Groups & Events Coordinator to the client.


• Conduct Exit Interviews with important customers after their event – asking for future business.


• Cross-sell to other hotels within the Kempinski Group (and GHA).


• Regular competition checks.


• Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.


• Properly maintain LOS/CAN and UNC business.


• Further administrative tasks and other possible assigned duties.


• Perform any other duties as assigned to them by management.

Desired Skill and qualifications:

• University/College level education in a relevant field is required.


• At least 4 years experience in a similar position with strong knowledge of the hospitality market.


• Proven experience in Sales and Marketing in the hospitality industry  Groups & Event Sales and Corporate Consortia.


• Previous experience in luxury hotels is required.


• Proven ability to meet or exceed sales targets and drive revenue growth.


• Excellent communication skills.


• Excellent leadership and team management skills.


• Knowledge in a foreign language will be a distinct advantage.


• Presentable, well-spoken individual.


• Pleasant and outgoing personality.


• Fluent speech skills.


• Ability to remain calm and composed under pressure.