ob Description

Assistant Housekeeping Manager

• Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests . The standards and values you model as Assistant Housekeeping Manager will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide


• Learning programs through our Academies and the opportunity to earn qualifications while you work


• Opportunity to develop your talent and grow within your property and across the world!


• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing
Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service


• Supervise the day-to-day operation of the department to ensure service standards are followed


• Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met


• Monitor labor costs while ensuring effective scheduling and department productivity


• Assist with preventative maintenance programs while working with the Chief Engineer


• Address guest concerns and react quickly; logging and notifying proper departments as required


• Manage the departmental budget in a fiscally responsible manner


• Ensure effective communication, including coaching and performance management


• Attend regularly scheduled departmental meetings


• Follow departmental policies and procedures


• Report necessary maintenance items


• Follow all safety and sanitation policies


• Other duties as assigned

Qualifications
Your experience and skills include:

• Fluency in English (verbal and written) essential


• Previous leadership experience required in hotel environment


• Computer literate in Microsoft Window applications required


• University/College degree in a related discipline an asset


• Excellent communication and organizational skills


• Strong interpersonal and problem solving abilities


• Highly responsible & reliable


• Ability to work cohesively as part of a team


• Ability to focus attention on guest needs, remaining calm and courteous at all times