This role is responsible for process mapping, identifying and discussing key business areas and processes that require improvement. The role holder is responsible for organizing stakeholder process engagements, analyzing existing processes, interviewing staff, gathering data, and assessing the business model to ensure the processes documented are effective and efficient.

Key Responsibilities

• Carries out analysis of present processes, identifies opportunities for improvement and holds stakeholder engagements with business representatives to implement the identified process changes within the business to enhance operational efficiency and improved customer experience.


• Liaise with management to coordinate process improvement project activities Conducts periodic reviews and analysis of the Standard Operating Procedures (SOPs) on the Circle/Repository to ensure they are up to date and engages assigned business units to ensure adherence to the established processes/SOPs.


• Interviews business unit representatives, gathers data and leads implementation of the re-engineered/improved processes.


• Designs, maps, and documents business processes; create and present process reports.


• Stay up to date with the latest business practices and technologies


• Inspect effectiveness of active process improvement initiatives and make useful recommendations


• Collect information and evaluate them in the alignment of project goals and organization goals


• Communicate with staff at all levels to evaluate key performance measures.


• Create process plans that contain project goals, milestones, and resources for the assigned business units.

The Person

For the above position, the successful applicant should have the following:

• Bachelor’s Degree in Statistics, Economics, BSc Mathematics, Computer Science or Engineering from a recognized university.


• Professional Qualifications - Lean Six Sigma Green Belt Certification/ Business Analysis Certification/ Project Management, Prince 2.


• Project Management certification - PRINCE2, PMP or equivalent


• Minimum 5 Years’ working experience is Required.


• 3 years’ experience progressive experience in process design and re-engineering of business processes as a process analyst


• 2 years’ experience in stakeholder management & Project Management


• 2 years’ experience in process design, analysis, mapping, documentation, and project management skills