Call Center Agent Jobs vacancy Kenya 2019
- Published date: April 4, 2019
- Category: Customer Service & Support
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Call Center Agent Jobs vacancy Kenya 2019
Career Employment Call Center Agent Nairobi Kenya April 2019
Job Summary
Our client is one of the leading IT solutions provider. They seek to hire a Call Centre Agent who will be tasked with managing incoming calls form clients, troubleshooting problems, providing information and maintaining logs in the database.
- Minimum Qualification: Bachelor
- Experience Level: Mid level
- Experience Length: 4 years
Job Description
Salary: Competitive
Responsibilities
- Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database.
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; forwarding requests.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Reports to the Call Centre Supervisor
Qualifications
- Degree holder from a reputable University
- A minimum of 4 -5 years working experience as a Call Centre Agent
- Experience working at a Call Center will be an added experience
- Must possess Strong communication skills and must be target driven
- MUST be Computer literate
- Excellent phone etiquette skills
- Ability to work with minimum supervision
- Excellent Communication & Presentation skills
- Fluency in usage of tools such as Microsoft Word, Excel, Power Point.
- Highly self-motivated
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Proven analytical and problem-solving abilities
- Team-oriented and skilled in working within a collaborative environment
- Effective written and verbal communication skills
N.B: We do not charge any fee for receiving your CV or for the interviewing process. Only candidates short-listed for interview will be contacted.
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