Call Center Officer (Debt Collection) Job in Kenya

  • Published date: December 9, 2019
  • Category: Administrative & Office
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

 


Job Title: Call Center Officer – Debt Collection


Function / Department: Call Center


Reports To: Team Manager


Remuneration: Commission based


Our Client is a leading Credit Management Firm in Kenya and the larger East African region.


They seek to hire a Customer Service Officer to ensure timely collection of outstanding debts as per agreed terms and limits.


Key Responsibilities



  • Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients.

  • Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.

  • Act as a mediator for disputes between customers and principals/Clients

  • Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments

  • Deliberate with customers by telephone or in-person to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.

  • Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.

  • Provide customers with their correct account details e.g. balances, account numbers etc.

  • Maintaining data integrity and keep customer details confidential.

  • Attend to customers during scheduled/unscheduled meetings.

  • Record information about the financial status of customers and status of collection efforts in the company’s system.

  • Respond to all correspondences e.g. e-mail, telephone, postal mail.

  • Organize, manage and implement the most suitable debt recovery method and techniques. Negotiate credit extensions if and when required.

  • Preparation of reports as required.


Qualifications



  • Possession of a Diploma in any field from a recognized institution with at least 1-2 years’ experience in Collection/Credit or Sales and Marketing environment (Diploma (Banking/Credit management background will have an added advantage)

  • Strong analytical power, good problem-solving skills and ability to work under immense pressure.

  • Good communication and interpersonal skills to manage stakeholders. ·

  • Fluency in both spoken and written English is a must. ·

  • Computer literate & English proficiency.


How to Apply


Please send your CV only quoting the job title on the email subject (Call Centre Officer) to careers@finleyltd.com before 14th December 2019.


Kindly indicate current/last salary on your CV


N.B: We do not charge any fee for receiving your CV or for interviewing.


Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.

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