Call Center Representative (Home Appliances) Job in Nairobi

  • Published date: January 18, 2021
  • Category: Customer Service & Support
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

 

Job Title: Call Center Representative – Home Appliances


Industry: Electronics


Location: Nairobi


Gross Salary: 35k – 40k


Our client is a market leader in home appliances in Kenya.


They seek to hire an agile and customer-focused Call Center Representative.


The successful candidate will be tasked with managing incoming calls from clients, troubleshooting problems, providing information and maintaining logs in the database.


Key Responsibilities



  • Provide customers with product and service information

  • Identify and assess customers’ needs to achieve satisfaction.

  • Respond to customer queries on calls both inbound, outbound, and on tasks.

  • Answers inquiries by clarifying desired information; researching, locating, and providing information.

  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

  • Forwarding requests to respective technicians and follow through on the ticketing system to check if complaint has been resolved.

  • Update the customers where necessary on the status of their requests

  • Conduct spot checks on customers and check on the service delivery.

  • Document all information captured from the customer and generate reports

  • Keeps equipment operational by following established procedures and report malfunctions.

  • Build sustainable relationships and trust with customer accounts through open and interactive communication


Qualifications



  • 2 -3 years working experience as a Call Centre Agent is preferable

  • Excellent telephone etiquette skills and personal presentation

  • Must possess strong communication skills

  • Good Data entry and typing skills

  • MUST be Computer literate with proficiency in Ms Office Suite

  • Proven analytical and problem-solving abilities

  • Highly self-motivated and target driven

  • Ability to effectively prioritize and execute tasks in a high-pressure environment


How to Apply


If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Call Center Representative – Home Appliances) to jobs@corporatestaffing.co.ke before Monday 25th January 2021.


N.B: We do not charge any fee for receiving your CV or for interviewing.


Only candidates short-listed for an interview will be contacted.

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