Job Description

Job Description

At IDEON, We follow strict code of ethics, confidentiality and practice standards in the delivery of services to clients.Our services help businesses expand and optimize operations We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries. Our services include: COLLECTIONS OUTSOURCING SOLUTIONS Outsourcing Collections and recovery of debtors helps organizations enhance efficiency and leave them focus on critical business growth initiatives. FINANCE & ACCOUNTS OUTSOURCING To optimize performance, IDEON offer customer centric finance and accounts outsourcing solutions that help them focus on other core business. PAYROLL SOLUTION Outsourcing payroll is a common strategic practice for employers for many reasons. Perhaps most importantly, the decision saves valuable time, cutting hours of administrative work each pay period.

POST PROFILE

Answering/Receive phone calls, responding to customer questions and complaints in a quick and fast manner ensuring customer satisfaction; in addition educate customers on both the existing products and new products.

DEPARTMENT : Operations

REPORTING TO: Supervisors

WORKING CONDITION: Excellent

HEALTH HAZARDS: None

SALARY RANGE: Ksh 15,000

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients.


2. Advise customer and inform customers on product knowledge and services offered.


3. Maintaining solid customer relationships by handling questions and concerns with speed and professionalism


4. Resolving customer complaints, managing database records, drafting status reports on customer service issues


5. Escalade matters arising to the relevant departmental heads and any other reports required.


6. Record and update customers data and information collected.


7. Keep, maintain and preserve customers details and information private and confidential.

JOB SPECIFICATIONS

Education Qualification: Diploma/Degree

Skills Requirements : Good communication, Negotiation, and Interpersonal skills.

Emotional Characteristics : High emotional intelligence

Method of Application

Submit your CV, copies of relevant documents and Application to  recruitment@ideon.co.ke
Use the title of the position as the subject of the email

Closing Date : 31 January. 2022

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