Job Description

Job Vacancy: Call Centre Agent

Location: Nairobi

Industry: Service

Job Responsibilities

• Management and resolve customer complaints


• Research required information using available resources


• Answer incoming calls and respond to customer’s emails


• Follow up customer calls where necessary


• Moderating and screening written user content on profiles


• Moderating and screening user submitted photos


• Handling online support requests.


• Responding to incoming calls and chats.


• Various support tasks assigned

Job Qualifications

• A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.


• Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system – speed and accuracy are important.


• Ability to thrive in a multitasking environment and can adjust priorities on the fly


• Ability to respond promptly and prioritize workload effectively based on the needs of customers. Management and resolve customer complaints


• Research required information using available resources


• Keen attention to detail and effective time management skills


• Eager to learn, adapt and collaborate at all levels.


• Outstanding work ethics (reliable, motivated, professional and ability to work under minimum supervision)


• Ability to handle pressure/stress, handle responses to criticism tactfully and maintain a professional demeanor.


• Ability to escalate issues through the appropriate channels – we thrive on feedback.

Job Requirements

• Bachelor’s Degree in a business-related field with a 2nd class honors upper


• 1.5 and above years of work experience in a call centre – previous call centre experience is an added advantage


• An exceptional level of computer literacy especially in MS office.


• Advanced fluency in English both written and verbal – Knowledge of foreign languages will be an added advantage.


• Ability to work in shifts, as we are open 24 hours per day/7 days per week/365 days a year currently with the following shifts available: 7am to 3 pm , 3 pm to 11 pm and 11pm to 7 am.

Ladies are highly encouraged to apply.

To apply, send your CV only to applications@flexi-personnel.com before 10th April 2021.

Clearly indicate the exact position (Call centre agent) applied for and your minimum salary expectation on the subject line.

NB: Flexi Personnel does not charge candidates for job placement.

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