Call Centre Nursing Executive at CIC Insurance Group

  • Published date: November 13, 2019
  • Category: Management & Business Development
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

To provide general customer service in respect to medical business customers.


  • Receive and respond to Medical emergency lines and ensure 24 hour coverage.

  • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.

  • Provide input for the customer service reports.

  • Handle customer service issues and queries.

  • Escalate Customer queries to the relevant job role if necessary.

  • Maintain professional ambience within the office premises.

  • Promote the organization’s customer service charter.

  • Participate in planning and budgeting for the department.

  • Support all Medical business events in both for internal events and those involving CIC Stakeholders and /or the general public;

  • Participate in premium collection and renewal follow up for clients.


  • Minimum of A Diploma in Nursing or Health System Management


  • Up to three (3) years’ relevant experience in busy health environment

  • Experience in a medical call centre management unit will be an added advantage

Skills and Attributes

  • Problem solving skills;

  • Good analytical skills;

  • Computer literate in MS Office and other office applications;

  • Understanding of the working environment /competitors;

  • Technical competence in insurance;

  • Basic knowledge of regulations by AKI and IRA;

  • High emotional intelligence;


How to Apply

Click here to Apply

Share by email Share on Facebook Share on Twitter Share on Google+ Share on LinkedIn Pin on Pinterest

Apply Now

Related jobs

  • Director General Job Vacancy at Kenya Vision 2030 Delivery Secretariat
    Jobs in Kenya

    Kenya Vision 2030 Kenya Vision 2030 Delivery Secretariat Job Re-Advertisement Recruitment for the Position of Director General Introduction: The Kenya Vision 2030 Delivery Secretariat (VDS) is a semi-autonomous agency established under The Kenya Gaze...

    November 8, 2019

    Ksh Not mentioned

    Apply Now

  • General Manager Job at the United Kenya Club
    Jobs in Kenya

    United Kenya Club Job Vacancy: General Manager The United Kenya Club a leading private members facility in Nairobi seeks to engage a highly qualified and self-driven General Manager. The manager shall report to the Board of Directors. He/She will als...

    November 8, 2019

    Ksh Not mentioned

    Apply Now

  • MSH Senior Technical Advisor (Regulatory System Strengthening / Pharmacovigilance) Job in Kenya
    Jobs in Kenya

    Management Sciences for Health (MSH), a global health nonprofit organization, uses proven approaches developed over 40 years to help leaders, health managers, and communities in developing nations build stronger health systems for greater health impa...

    November 8, 2019

    Ksh Not mentioned

    Apply Now