Call Centre Nursing Executive at CIC Insurance Group

  • Published date: November 13, 2019
  • Category: Management & Business Development
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description


To provide general customer service in respect to medical business customers.



Responsibilities




  • Receive and respond to Medical emergency lines and ensure 24 hour coverage.

  • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.

  • Provide input for the customer service reports.

  • Handle customer service issues and queries.

  • Escalate Customer queries to the relevant job role if necessary.

  • Maintain professional ambience within the office premises.

  • Promote the organization’s customer service charter.

  • Participate in planning and budgeting for the department.

  • Support all Medical business events in both for internal events and those involving CIC Stakeholders and /or the general public;

  • Participate in premium collection and renewal follow up for clients.



Qualifications




  • Minimum of A Diploma in Nursing or Health System Management

  • KRN/KRCHN

  • Up to three (3) years’ relevant experience in busy health environment

  • Experience in a medical call centre management unit will be an added advantage



Skills and Attributes




  • Problem solving skills;

  • Good analytical skills;

  • Computer literate in MS Office and other office applications;

  • Understanding of the working environment /competitors;

  • Technical competence in insurance;

  • Basic knowledge of regulations by AKI and IRA;

  • High emotional intelligence;





 

How to Apply



Click here to Apply


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