Call Centre Nursing Executive at CIC Insurance Group
- Published date: November 13, 2019
- Category: Management & Business Development
-
- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
To provide general customer service in respect to medical business customers.
Responsibilities
- Receive and respond to Medical emergency lines and ensure 24 hour coverage.
- Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
- Provide input for the customer service reports.
- Handle customer service issues and queries.
- Escalate Customer queries to the relevant job role if necessary.
- Maintain professional ambience within the office premises.
- Promote the organization’s customer service charter.
- Participate in planning and budgeting for the department.
- Support all Medical business events in both for internal events and those involving CIC Stakeholders and /or the general public;
- Participate in premium collection and renewal follow up for clients.
Qualifications
- Minimum of A Diploma in Nursing or Health System Management
- KRN/KRCHN
- Up to three (3) years’ relevant experience in busy health environment
- Experience in a medical call centre management unit will be an added advantage
Skills and Attributes
- Problem solving skills;
- Good analytical skills;
- Computer literate in MS Office and other office applications;
- Understanding of the working environment /competitors;
- Technical competence in insurance;
- Basic knowledge of regulations by AKI and IRA;
- High emotional intelligence;
How to Apply
Related jobs
-
Director General Job Vacancy at Kenya Vision 2030 Delivery SecretariatJobs in Kenya
Kenya Vision 2030 Kenya Vision 2030 Delivery Secretariat Job Re-Advertisement Recruitment for the Position of Director General Introduction: The Kenya Vision 2030 Delivery Secretariat (VDS) is a semi-autonomous agency established under The Kenya Gaze...
-
General Manager Job at the United Kenya ClubJobs in Kenya
United Kenya Club Job Vacancy: General Manager The United Kenya Club a leading private members facility in Nairobi seeks to engage a highly qualified and self-driven General Manager. The manager shall report to the Board of Directors. He/She will als...
-
MSH Senior Technical Advisor (Regulatory System Strengthening / Pharmacovigilance) Job in KenyaJobs in Kenya
Management Sciences for Health (MSH), a global health nonprofit organization, uses proven approaches developed over 40 years to help leaders, health managers, and communities in developing nations build stronger health systems for greater health impa...