Call Centre Representative (Outbound) Job in Naiorbi, Kenya 2022

  • Published date: September 12, 2022
  • Category: Customer Service & Support
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

Call Centre Representative (Outbound)


Location: Upperhill, Nairobi


Our client, a savings and credit cooperative society (sacco), is looking for an experienced Call Centre Representative (Outbound) to join their growing team.


Job Summary: The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and enquiries; meeting and exceeding assigned targets and keeping customer satisfaction at the core of every decision and behaviour.


Key responsibilities and duties:



  • Meet personal/team qualitative and quantitative targets

  • Manage large amounts of inbound and outbound calls in a timely manner

  • Follow communication “scripts” when handling different topics

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by taking the extra mile

  • Keep records of all conversations in a comprehensible way

  • Frequently attend trainings to improve knowledge and performance level


Key competencies



  • Track record of over-achieving quota

  • Previous experience in a customer support role

  • Strong phone and verbal communication skills along with active listening

  • Familiarity with CRM systems and practices

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively


Deadline: Interested parties should send their online applications on or before 16th September 2022


Correspondence: Detailed CV to be submitted online at http://goo.gl/T8sryH


We thank all applicants for their interest in this position; however, only suitable candidates will be contacted to continue the application process.


 

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