Job Description

Internships In Kenya,

Job category: Information and Technology

Reports to: IT Coordinator

Duty Station: Nairobi, Kenya

Contract type: Intern

Contract level: Intern

Contract duration: 6months

BACKGROUND

CARE Kenya is an International NGO working in Kenya and other countries. Together with its partners, CARE works with vulnerable communities to address the underlying causes of poverty and promote peace and development, through its strategic goal to reduce poverty by empowering women, enhancing access to resources and services, and improving governance. The Procurement intern position will be based in Nairobi.

CARE USA Core Values Commitment:

The core Values Commitment describes who we are, what we do, and how we do it. It reflects our core values of TRANSFORMATION, INTEGRITY, DIVERSITY, EQUALITY, and EXCELLENCE, which serve as a foundation for all what we do. The core Values Commitment articulates our shared expectations of each other including our board, staff, volunteers, interns, partners, and contractors globally.

FUNCTIONAL RESPONSIBILITIES

Summary of key functions

The main purpose of this position is to support the IT coordinator in managing the Country Office’s IT Infrastructure and to provide first level IT support to Staff. S/he will carry out preventive maintenance on IT equipment and maintain an updated IT Asset Register for all electronic hardware. S/he will support in enforcing IT Policy, Standards, Practices and Security Measures.

Major responsibilities

Provide helpdesk support to all users in the Country office

• Provide technical support to Staff whenever they arise.


• Orientation for new staff as well as creating tutorials for IT services and solutions.


• Keep track of staff technical challenges and provide remedial measures


• Provide support in software installation, upgrades, and updates

Preventive maintenance of Country Office IT equipment

•  Carryout hardware and software diagnosis, assessing and fixing faults where possible.


• Assist in regular evaluation of current hardware to provide a timely replacement or upgrade.


• Liaise with repair service providers where external specialized diagnostic/repair services are required.


• Carryout regular LAN cable inspection and repairs.


• Maintain a Preventive and maintenance scheduled plan for IT Equipment, with regular visits to the field Offices.

Enforce IT Standards, Practices and Security Measures

•  Ensure all Staff adhere to the IT policy concerning Computer, Email, and Internet usage.


• Ensure staff data is backed up to cloud.


• Enforce safe and secure computer use within the Country office.

Computer hardware and software inventory

•  Work closely with the Administration department to ensure the Country’s IT equipment inventory is always updated.


• Maintain an up-to-date inventory of the Country Office IT Assets/Equipment.

Qualifications

Education/Experience Requirements

•  Bachelor’s Degree in Computer Science, Business Information Technology, or a Related field,


• Certification as IT Technician will be an advantage (i.e., CompTIA A+, Microsoft Certified IT Professional, or ITIL)


• Applicants should have graduated from the above stated fields within two (2) years prior to the applications date of the internship.

Language Requirements

• Fluency in written and oral English

Competencies Required

• Good knowledge in diverse computer systems and networks, internet security and data privacy principles.


• Ability to use Collaboration tools


• Knowledge in Office 365, Microsoft Azure and AD


• Basic Knowledge in preventive and maintenance of IT Hardware.


• Problem Solving, Critical Thinking, Written and Verbal Communication, Interpersonal Communication.


• Attention to detail and accuracy.


• Ability to Work Under Pressure.

How to Apply

CLICK HERE TO APPLY

CARE is an Equal Opportunity Employer promoting gender, equity, and diversity.

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