Job Description

Chief System Analyst, Business Support & Intelligence

Reporting to the Manager – Enterprise Architecture and IT Infrastructure, the purpose of the role is to provide quality ERP & Business support systems & services by ensuring efficient and timely implementation of software applications and enhancements. The role is also tasked with continuous improvement of grid Infrastructure systems and Business Analytics.

The specific tasks include-

• Coordinating system development and maintenance processes for ERP, Business Analytics and Grid infrastructure systems.


• Manage the development and deployment of new applications, systems software, and/or enhancements to existing business support applications.


• Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.


• Providing project management and cross-departmental coordination for the installation and integration of business support applications.


• Leading and guiding team members in trouble shooting and resolving problems on ongoing projects or already implemented SAP ERP functionalities.


• Managing interface programs between SAP ERP system and third-party systems to ensure consistent and efficient data transfer.


• Providing technical advice for the automation, implementation, and maintenance of business support systems.


• Formulating and maintaining documentation related to systems and business application software implementation and enhancement initiatives


• Advising on alternate system design approaches to determine the best-balanced solution involving enterprise software applications and user licenses.


• Developing mechanisms to resolve user complaints and enhance their satisfaction.

 Job Specifications:

• Bachelor’s Degree in a related field (Master’s Degree will be an added advantage)


• Training in SAP ABAP


• Membership with relevant Professional bodies


• A minimum period of nine (9) years relevant work experience in a similar environment, five (5) of which must have been in a supervisory position.


• Fulfilled the requirements of Chapter Six (6) of the constitution

Technical Capabilities

• Expert skills in Software development lifecycle (SDLC) methodologies


• Extensive experience with core SAP ERP software applications


• Experience in Project Management.


• Understanding of Company business and operational processes

Key Competencies and Skills

• Leadership skills


• Communication skills


• Planning & Evaluation Skills


• Analytical Skills


• Problem Solving Skills


• Presentation Skills


• Interpersonal skills


• Creativity & innovation