Claims Manager at Capex Life Assurance Kenya
- Published date: April 29, 2024
- Category: Management & Business Development
-
- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
- Reporting to the Head of Claims, the role holder will be responsible for contributing towards implementation of the Company's general business claims strategy to achieve the company's mission of providing quality insurance and financial services through customer centric culture and speedy settlement of claims
Duties and responsibilities:
- Manage of claims at the individual and portfolio level, to optimize expenditure and achieve.
- High levels of satisfaction to all stakeholders through high quality claims management and complaint resolution.
- Drive a positive brand image to our customers by executing the Company's culture of professionalism, integrity, effectiveness, and dynamic attitude.
- Implement plans and initiatives to increase customer satisfaction and retention through formulating, documenting, and executing claims strategies.
- Contribute to achievement of a Customer centric culture by developing initiatives that ensure customer satisfaction through consistent engagements.
- Manage and monitor claims portfolios to optimize performance by ensuring regular reviews as required by the company's claims' controls and standards.
- Advise reinsurance and finance departments of any material claims as set out in our business treaties, protocols and procedures and liaising with Reinsurance and Legal departments for effective recoveries.
- Contribute towards the business development strategy by attending Broker/ client meetings to articulate the Company's claims' philosophy handling and customer excellence
- Collect the analyzed reports of potential or existing insured's claims experience and claim trends that have the potential of impacting on profit and loss account of the company.
- Approve and/or recommend claims for settlement/ rejection in line with the terms and conditions of the insurance policies and financial authority and having a thorough knowledge of industry regulations /changes for compliance and the company's claims and underwriting control standards.
- Ensure customer service by managing strong relations with Brokers and Client's in line with Company's strategic objectives.
- Coach, mentor, develop, motivate, train and evaluate staff in the claims section to achieve highest levels of performance.
- Prepare, monitor and report of the claim's budgetary allocations.
Education and/or Work Experience Requirements:
- University Graduate in business related degree with a specialty in Commerce/Finance, Business Administration, Insurance, law or any related field
- Professional qualification in insurance field.
- Proficient in the use of Microsoft Office suite & packages (Word, Excel and power point)
- ACII or Diploma AAIK
- Relevant work experience: At least 7 years experience Managerial experience drawn from the insurance industry
Method of Application
Qualified candidates are encouraged to send their applications on or before 3rd May, 2024 by email through jobs@capexlifeassurance.co.ke accompanied with a detailed curriculum vitae and a cover letter addressed to;
Chief Executive Officer Capex life Assurance P.O Box 12043 – 00400 NAIROBI
Related jobs
-
Manager - Actuarial Services at Capex Life Assurance KenyaJobs in Kenya
Reporting to the Chief Operations Officer, the role holder will be responsible for the preparation and presentation of the required actuarial and other reports to management and regulators especially Annual Valuation and Financial Condition Reports a...
-
Business Intelligence (BI) Developers at Greenpeace AfricaJobs in Kenya
Greenpeace International is looking for two Business Intelligence Developers who have strong BI development experience as well as familiarity with standard methodologies and industry best practice. The BI Developer will work collaboratively...
-
Business Development Officer-HR Consulting at HCS Affiliates GroupJobs in Kenya
We are currently hiring a dynamic and results-driven Business Development Officer. The primary responsibility of this role is to expand our client pipeline, convert leads into customers, and contribute to the growth of our brand. The Business Develop...