Job Description

• This position helps make gospel teachings, resources, or services accessible to all in a simple and affordable way, supporting the mission of the Church. This position follows specific instructions and performs clerical work using established routines. Applies limited analysis and problem solving in performing job duties.

Responsibilities

• Under direct supervision, performs routine clerical support for functional groups such as copying, distributing mail, performing simple calculations, and maintaining records and files following standard procedures with all work certified or checked.


• Interacts with customers over the telephone or face to face.


• Inputs and corrects customer orders and subscriptions through various computer software packages. Learns to find their own errors and correct with instruction.


• Trains on the different computer software packages, follows policies & procedures, expands knowledge of Distribution product line, handles customers on the telephone and face to face, deals with all types of orders and subscriptions, helps answer customer questions and problems, deals with customer personalities (ie. Unsatisfied and disappointed customers).


• Works on completing Customer Service Rep 2 requirements skills

Qualifications

• Must be worthy of a Temple Recommend


• Diploma in Business Management/Administration with minimum of 2-4 years of experience in position or specialization or equivalent combination of education and experience;


• Bachelors degree in business management/Administration is preferred.


• Certification and/or experience in stocks controls is an added advantage.


• ability to apply basic skills and may develop advanced skills using tools and equipment appropriate for the position or specialization;


• ability to perform standardized duties and tasks;


• resolve routine questions and problems, referring more complex issues to higher levels;


• ability to work under direct supervision and follow standard procedures and written instructions to accomplish assigned tasks.