Job Purpose: The purpose of this role is to provide quality clinical services to Marie Stopes’s clients to achieve the highest level of client experience and financial performance goals of the clinic.

Key Responsibilities

• To provide clinical services to MSK clients with the highest levels of clinical quality and technical standards. The Clinical Officer will perform appropriate procedures (including Intravenous Therapy, Norplant, IUD insertion, Pap Smear, MVA procedure and VCT among others).


• To provide comprehensive client counselling on reproductive health, contraceptive options and general medical services. Ensure client confidentiality is maintained at all times.


• To ensure that all clients are treated with sensitivity, respect, and consideration. If complaints are raised, to be able to effectively manage and resolve them and to promptly refer to the centre manager.


• To ensure sufficient supplies are available in the clinic at all times to provide services without disruption, all stocks dispensed are fully accounted for, all stock cards are updated and wastage eliminated.


• Ensure proper and effective use of medical equipment, all equipment maintained in serviceable and working conditions at all times.


• Ensure full compliance with the Kenyan Clinical Guidelines for appropriate management of most conditions and illnesses.


• To ensure accurate client records are maintained in both the client record book, daily register and electronic health records system. Ensure all client information is kept confidential at all times and stored appropriately.


• Ensure accurate client feedback data is collected and disseminated.


• Ensure centre financial performance objectives are met on monthly basis.

Qualifications:

• Diploma in Clinical Medicine/Surgery from a recognised medical training college.


• Registered by the Kenya Clinical Officers Council and possess a valid practicing license.


• Three years post-training experience providing Clinical services in a busy hospital/medical centre.


• Practical working knowledge of Microsoft office suite.

Soft skills required for the job:

• Confidentiality


• Client-centred


• Empathy


• Organizational skills


• Communication skills


• Team player