Job Ref. No. JLIL155

Role Purpose

• The role holder will primarily oversee the management and operations of cloud operating systems infrastructure and collaboration within the organization. The role holder should also be able to address operational systems issues including file and share permissions, user accounts and collaboration which includes email services & video collaboration.

Main Responsibilities

• Administer organization’s video collaboration & allocation of resources according to the change management policy.


• Manage Call Manager / IPT, SIP & Call Billing (Teleman).


• Manage and support Contact Center technology and systems (Ameyo) both on premise and on cloud


• Create MS PowerShell scripts, especially to be used with AD and MS Exchange.


• Implement and manage Exchange Online and/or Office 365 infrastructure for the organization.


• Administer Veritas Enterprise Vault, Symantec Mail Getaway Security.


• Manage & support video conferencing services (Zoom/Teams & Logitech and Polycom).


• Implement and manage RDS and related Microsoft architecture on different devices.


• Administer mobile client configuration and access rights.


• Ensure local and Domain Group Policy availability and functionality


• To perform any other duties as may be assigned by the head of department.

Functional Skills

• Azure cloud operations


• Hardware and OS Knowledge in Microsoft Server, Sun-Oracle server, Oracle Intel VM, Unix


• Experience in hardware /software/ networking inventory management


• Understanding of the dependencies of various platforms and their needs


• Experience with hybrid environments, including on-premises Microsoft Exchange and Office 365


• Experience with back up and recovering Microsoft Exchange servers and databases. Solid proficiency with Microsoft Exchange Mailbox Retention, Load Balancers and Archive Policies.


• Experience working with Microsoft Premier Support, FIM, ADFS, AD Connect, Exchange Hybrid

 Qualifications

• Degree in Computer Science or Information Technology from a recognized University


• Microsoft Certified Systems Engineer (MCSE & MCSA).


• Microsoft Azure Administrator Associate


• Cisco CCNP voice


• MS Windows Server 200x/201x - (Administration, Clustering, IIS, DHCP, DNS/WINS, DFS, Group Policy, etc.).


• Active Directory 2008 and up - (manipulation including, but not limited to, user creation, password, group/maintenance, and other various day to day activities in cloud and hybrid environments.


• Office 365 – (manipulation including, but not limited to, mailbox/contacts/distribution group maintenance as well as database maintenance.)

 Relevant Experience

•  Minimum of 4 years in experience networking, hardware and system software