Job Description

Collection Specialist Job in Nairobi Kenya 2019

Career Recruitment Collection Specialist Nairobi Kenya August 2019

Our client is a start-up financing digital platform and they are seeking to hire a Collections Specialist to engage in consumer collections of overdue accounts.

Industry: Financial Services

Location: Nairobi

Salary: 40K – 80K

Duties & Responsibilities

• Call customers with overdue accounts


• Understand and explain benefits of repayment and credit history to customers


• Correct customer misunderstandings on product policies and terms


• Diffuse tension from bad customer experiences with the application


• Set up payment plans and follow-up schedule


• Establish and maintain caring relationships with customers, determine reasons for non-payment and engage in negotiations to bridge business and customer needs


• Educate customers on consequences for late payments


• Escalate difficult or unusual cases to Team Lead


• Escalate and document problems with customer identification information


• Provide feedback on reasons for default to Team Lead


• Champion the voice of the customer to Team Lead by providing input on product and user experience


• Engage in creative projects and tasks at the request of Team Lead (example: onboarding welcome calls, white glove service for top customers, etc.)

Qualifications

• At least a degree in any field.


• Previous collections experience is compulsory


• High level of financial literacy


• Strong problem-solving, negotiation, and conflict resolution skills


• Fast at typing and working with modern, digital technology


• Excellent communication skills, both verbally and in writing


• Willingness to work a flexible and variable schedule


• Patient and able to handle customer complaints or misunderstandings


• Strong work ethic, punctual, accountable, and team player


• Quick learner, creative, intellectually curious and unafraid to ask questions


• Able to multi-task and work on multiple projects simultaneously


• Readily accepts feedback and incorporates changes into behavior


• Desire to go above and beyond job requirements to deliver an excellent customer experience and create capacity-building change for the company


• Experience with multiple types of formal and informal credit products

How to apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Collection Specialist) to vacancies@corporatestaffing.co.ke before 29th July 2019

Kindly indicate current/last salary on your CV.

N.B: We do not charge any fee for receiving your CV or for interviewing.

Only candidates short-listed for interview will be contacted.

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