JOB DESCRIPTION

Reporting to the E-Commerce Lead, the Commercial Manager – E- Commerce will be responsible for: 

• Create and implement strategies that make online transactions possible. Building & executing the commercial campaigns.


• Creating product value add and share customer insight online shopping traits.


• Achievement of annual targets in terms of revenue and operating expenses.

RESPONSIBILITIES

Key Responsibilities

• Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our online store.


• Driving the sales performance of the e-commerce platform.


• Managing and executing promotional campaigns.


• Providing insights on customer shopping trends to support assortment selection and identify assortment gaps.


• Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through, and offering code performance.


• Directing the activities of software developers, copywriters, and graphic designers to ensure careful adherence to predetermined strategies.


• Creating promotional offers and checking to see that these are uploaded precisely.


• Reviewing copy and legal disclaimers to verify their accuracy.


• Analyzing traffic to inform website maintenance and the effectiveness of marketing strategies.


• Working closely with demand planning and warehousing teams in order to ensure smooth order fulfillment.

Key performance indicators

• Grow E-Commerce marketplace/Services model and increase customer uptake 5X.


• Address the 5 stages of the digital funnel.


• Review the value propositions to drive customer engagement and uptake.

Core competencies, knowledge and experience

• You are a creative and strategic thinker with a strong customer orientation.


• You have excellent interpersonal and communication skills, thrive in matrix environments and are adept at building relationships with different stakeholders.


• Team spirit, strong communication skills to collaborate with various stakeholders.

QUALIFICATIONS

• Degree in Marketing Management, Business, Information Systems, or similar.


• Completion of a pertinent sales qualification is preferred.


• Extensive experience as an E-Commerce manager.


• Demonstrated track record of devising sales-enhancing strategies.


• Sound knowledge of prevailing procedures and techniques in E-Commerce.


• Unmatched supervision, research, and troubleshooting skills.


• Exceptional consulting and quality assurance abilities.


• Ability to tackle the demands of ever-evolving technological implements with ease.