Job Description

• Be the first point of contact for guests arriving at the property


• Be required to provide continuing exceptional customer service to all guests  throughout their stay


• Provide helpful and accurate local knowledge to guests in an informative manner


• Greet and welcome guests upon their arrival with a friendly and professional demeanor.


• Provide information about hotel facilities, local attractions, and services to enhance guests' stay.


• Assist in the arrangement of transportation, tours, restaurant reservations, and other guest requests as necessary.


• Maintain the cleanliness and organization of the concierge desk and surrounding areas.


• Collaborate with other hotel departments to ensure seamless guest experiences.


• Offer personalized services to VIP guests and ensure their specific needs are met.


• Stay updated with the latest information about events, shows, and activities in the area


• Uphold the hotel's high standards of customer service and professionalism at all times.


• Other duties as assigned

Qualifications

• Diploma in Hospitality Management


• 2- 3 years’ experience in a premium hotel


• Possesses strong social and interpersonal skills and ability


• Manages all guests needs with zeal


• Carries an eye for detail and an approachable demeanor for all guests and heartists


• Can remain composed under pressure, makes rational decisions to resolve situations, upholding professionalism


• Self-driven approach to carry out assigned responsibilities


• Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act


• Possesses good computer knowledge


• High level of integrity, enthusiasm, dedication for continuous improvement


• Embraces change and open-minded in a dynamic work environment


• Has a broad knowledge of diversity of guests

Additional Information

• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.


• Working with a hotel rich in history and known for exemplary services while growing your career


• Work and learn in a luxury property