Job Purpose:

• Growth of medical insurance business to meet set annual premium targets

Key responsibilities

• Secure new business directly or through intermediaries in all the business channels.


• Maintain excellent customer service to intermediaries and clients.


• Service existing business.


• Follow up on renewals for medical insurance business.


• Forward proposal forms and all KYC documents to underwriting department.


• Ensure timely collections of premium as per the credit control policy.


• Prepare weekly reports as required by the BDM Corporate health.


• Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk.


• Respond to customer and client enquiries.


• Delegated Authority: As per the approved Delegated Authority Matrix.


• Perform any other duties as may be assigned from time to time. 

Knowledge, experience, and qualifications required

• Bachelors’ degree in a business-related field.


• Professional qualification in Insurance (ACII, IIK).


• 2-4 years’ relevant experience in the insurance industry.

Leadership category responsibility framework (Core Competencies)
Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources to optimise output and profitability against time, cost, and team targets.


• Effectively communicate strategic and operational departmental goals and objectives to peers and others to ensure proper implementation.


• Ensure that department priorities are adhered to and effectively communicated.


• Ensure competent and effective people resources through appropriate coaching, development, and people supervision as appropriate.


• Embody a high performance, proactive culture.


• Effectively ensure the adherence to key performance areas, deadlines, and goals to optimize operational effectiveness.


• Effectively communicate resource needs, possible opportunities, and achievements to management to aid them in their decision-making.


• Effectively set and monitor priorities and objectives for more junior staff.


• Understand and communicate objectives in relation to the larger organizational impact.


• Effectively disseminate knowledge within the correct context, towards subordinates as well as management.


• Appropriately model the company values while setting the pace and energy for delivering.


• Effectively manage and communicate change within the department to increase staff and process effectiveness.


• Provide access to accurate and consistent information and services across all channels.


• Ensure a seamless experience for clients.


• Improve service delivery for clients.


• Engage in continuous brand building to become the trusted partners to clients.

Unposting Date: 27-06-2023