Credit Officer - Machakos STARA MICROCREDIT

  • Published date: April 12, 2021
  • Category: Accounting, Auditing & Finance
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

Job Description/Requirements


DEPARTMENT:     Branch
REPORTING LINE: Branch Manager
SITE LOCATION:     Machakos, Kenya
SALARY: 25K

RESPONSIBILITIES.
•    Market the organization
•    Open the account s for women groups.
•    Manage the accounts and make sure they don’t get dormant.
•    Contacting debtors to receive payment
•    Following up on defaulters to recover payments
•    Carry out customer education and maintain relationships
•    Maintain exhaustive and accurate Debt Management Forms
•    Delivery of first class customer service
•    Renegotiate payment schedules or obtain funds from relatives via responsible relative or other means
•    Spoof calling
•    Forward defaulter files to HQ collectors on appropriate date
•    Issue demand letters to defaulting customers
•    Fulfill set collection targets as defined by HQ and Branch Managers
•    Assist in accurate and timely reports to management on branch operations and competitor intelligence
    
QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED.
•    1-2 years of collections experience
•    Diploma is sales and marketing and other related fields.
•    Computer literacy
•    Previous experience in retail or financial services advantageous
•    Fluent in English (written and verbal) and Swahili

COMPETENCIES REQUIRED FOR THIS ROLE.
•    Team Player
•    Detail orientation
•    Self-motivated and pro – active
•    Flexibility and ability to adapt to change
•    Problem solving / solution driven / negotiation
•    Confident
•    Excellent communication skills – articulate and well spoken


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