CSS Call Center Officer Jobs In Kenya 2021

  • Published date: April 27, 2021
  • Category: Customer Service & Support
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

Call Center Officer Job, Latest Customer Service Jobs,


Position Title: Call Center OfficerDebt Collection,


Function / Department: Call Center,


Reports To: Team Manager,


Job Purpose: To ensure timely collection of outstanding debts as per agreed terms and limits.


Key Responsibilities



  • Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients.

  • Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.

  • Act as a mediator for disputes between customers and principals/Clients

  • Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments

  • Deliberate with customers by telephone or in-person to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.

  • Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.

  • Provide customers with their correct account details e.g. balances, account numbers etc.

  • Maintaining data integrity and keep customer details confidential.

  • Attend to customers during scheduled/unscheduled meetings.

  • Record information about the financial status of customers and status of collection efforts in the company’s system.

  • Respond to all correspondences e.g. e-mail, telephone, postal mail.

  • Organize, manage and implement the most suitable debt recovery method and techniques. Negotiate credit extensions if and when required.

  • Preparation of reports as required.


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