CSS Operations Manager Jobs In Kenya 2021
- Published date: March 30, 2021
- Category: Management & Business Development
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Operations Manager Job, Latest Banking Jobs,
Title: Operations Manager – Microfinance Bank,
Industry: Banking,
Location: Nairobi,
Gross Salary: Competitive,
Our client is one of the leading Microfinance Banks in Kenya. They seek to recruit an Operations Manager to drive the banks processes in a centralized manner with a high degree of efficiency and control and ability to support the business growth and overall efficiency.
Responsibilities
- Develop and implement the operations strategy for the bank
- Centralize operations processes
- Delivery of all operations services to meet the needs of the bank
- Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction
- Continuously review processes to eliminate nonvalue activities and ensure that the processes are designed to deliver excellent customer service whilst mitigating risk
- Maintain a high level of efficiency in all the business processes
- Entrench measurable and meaningful customer service standards and practices
- Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, mitigate, and monitor.
- Ensure all audit issues are addressed
- Develop control measures to mitigate risks in operations
- Develop and manage the operating budget for the department
- To perform any other duty as assigned in line with the organization goals and objectives.
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