Customer Care Assistants at Siaya Bondo Water and Sanitation Company Limited (SIBOWASCO)
- Published date: April 16, 2021
- Category: Customer Service & Support
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
(Scale 1) NO. 2
DUTIES/RESPONSIBILITIES
- Ensure timely collection of all revenue generated and billed as per policies and procedures
- Organize, coordinate and monitor the work within the Area,
- Ensure cash less revenue collection at the Area
- Maintain accurate records on customers, and this includes all telephone contacts of customers
- Ensure timely response to Customer enquiries and complaints
- Ensure effective communication between customer and the company in order to establish conducive working environment
- Ensure provision of quality services to customers as per established standards
- Maintain accurate records on customer complaints in order to identify areas of problems and take appropriate measures
- Monitor bill distribution
- Monitor the provision of services to the customer
- Ensure proper documentation and signing of new connection contract between the client and the company
- Management of stores at the Area level;
- Ensure proper and timely handling of customer complaints/queries/applications;
- Visit major customers from time to time
- Remind customers of their bill balances from time to time.
REQUIREMENTS
- Certificate/Diploma in Business Management/Administration/Mass communication, public relations or in any other related field.
- Have successfully served as a Customer Care Assistant in a comparable position with similar responsibilities for at least three two (2) years.
- High degree of integrity and dependability
- Have good interpersonal relations and communication skills.
Method of Application
Qualified and interested applicants may apply by enclosing a cover letter, a detailed resume, copies of academic and professional certificates and testimonials and names and addresses of three ( 3) referees (including telephone and email contacts) to
Managing Director,
Siaya Bondo Water &Sanitation Company,
P.O.BOX 214-44060
SIAYA OR
hr@sibowasco.co.ke
Shortlisting will be done on rolling basis. All applications should be received not later than 21st April 2021 only shortlisted applicants will be contacted.
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