Job Description

Job Description/Requirements

2.    POSITION: Customer Care Assistants (Scale 1) NO. 2

DUTIES/RESPONSIBILITIES
•    Ensure timely collection of all revenue generated and billed as per policies and procedures
•    Organize, coordinate and monitor the work within the Area,
•    Ensure cash less revenue collection at the Area
•    Maintain accurate records on customers, and this includes all telephone contacts of customers
•    Ensure timely response to Customer enquiries and complaints
•    Ensure effective communication between customer and the company in order to establish conducive working environment
•    Ensure provision of quality services to customers as per established standards
•    Maintain accurate records on customer complaints in order to identify areas of problems and take appropriate measures
•    Monitor bill distribution
•    Monitor the provision of services to the customer
•    Ensure proper documentation and signing of new connection contract between the client and the company
•    Management of stores at the Area level;
•    Ensure proper and timely handling of customer complaints/queries/applications;
•    Visit major customers from time to time
•    Remind customers of their bill balances from time to time.

REQUIREMENTS
•    Certificate/Diploma in Business Management/Administration/Mass communication, public relations or in any other related field.
•    Have successfully served as a Customer Care Assistant in a comparable positon with similar responsibilities for at least three two (2) years.
•    High degree of integrity and dependability
•    Have good interpersonal relations and communication skills.

Qualified and interested applicants may apply by enclosing a cover letter, a detailed resume, copies of academic and professional certificates and testimonials and names and addresses of three ( 3) referees (including telephone and email contacts) to Managing Director,Siaya Bondo Water &Sanitation Company ,P.O.BOX 214-44060 SIAYA OR hr@sibowasco.co.ke

Shortlisting will be done on rolling basis. All applications should be received not later than 21st  April 2021 only shortlisted applicants will be contacted.

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