Customer Care Associate at Sistema Biobolsa

  • Published date: May 31, 2024
  • Category: Customer Service & Support
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

Your mission at

Reporting to the Customer Care Coordinator, you will be responsible for managing customer interactions through various channels, ensuring a positive experience for all customers. The primary responsibilities include responding to missed calls, handling inbound calls, conducting after-service visit (SV) calls, and pre-installation calls. This role requires excellent communication skills, a customer-first attitude, and the ability to manage multiple tasks efficiently.

You’ll be in charge of:

  • Responding to customer inquiries and resolving issues promptly and professionally.

  • Providing accurate information about products or services to customers.

  • Handling and resolving customer complaints or escalations effectively.

  • Documenting and updating customer interactions and transactions in the customer relationship management (CRM) system [Salesforce].

  • Collaborating with internal teams to address customer needs and improve overall customer satisfaction.

  • Identifying and implementing process improvements to enhance the efficiency of customer care operations.

  • Adhering to company policies and procedures while delivering exceptional customer service.

More about YOU:

  • Diploma in Public Relations, Communication, Business Management or related course. 

  • Previous customer service experience.

  • Excellent communication skills.

  • Empathy and patience.

  • Problem-solving abilities.

  • Product and service knowledge,

  • Computer proficiency.

  • Conflict resolution.


Method of Application

Interested and qualified? Go to Sistema Biobolsa on to apply


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