Job Description

Customer Care Executive Job vacancy in Kenya 2019

Career Employment Customer Care Executive Nairobi Kenya 2019 

Customer Care Executive – Africa Business (East Africa)

Ref: EHC/1197/19

Location: Kenya

Department: East Africa zone

Reporting to: Manager Customer Care, East Africa zone

Role: Service & Parts Operations

Our Client, a leading company dealing with Automotive and Farm Equipment businesses in East Africa is looking for Customer Care Executive to assist distributors in managing Service and Parts Operations for a range of Automotive and Farm equipment products.

Qualifications:

• Diploma in Mechanical or Automobile (DME / DAE) engineering


• Experience: 5/6 years (DME or equivalent) experience in Service & Parts Operations in Automobile industry / Tractor industry/ Heavy commercial industry.


• Experience in handling Spare Parts (Auto, Tractors, Generators, Trucks & Buses, Construction Equipment) is MANDATORY

Scope of Work/Activities:

• Assist Distributors in managing Service and Parts Operations for all range of machines products in East Africa zone

Job Specifications:

• Assist / guide distributors in Service & Parts Operations


• Implement policies and procedures in dealership network


• Assist distributors in concern resolution


• Ensure timely product feedback from dealers


• Ensure distributors get required support from HO in terms of literature, tools, diagnostics, catalogues, etc.


• Visit fleet operators along with Distributor to instill confidence in our products and services.


• Implementing plans and schedules for maintenance operations and annual turn around with focus on optimum utilization of manpower and material.


• Training to technicians (distributor and key account)


• Managing the functions of troubleshooting and preventive/breakdown maintenance across the mechanical and electrical functions to reduce downtime to a minimum.


• Arranging for procurement of spares with focus on improving storage conditions and minimizing expenses and wastage.


• Monitoring launch tracker for arranging for all after sales operations.


• Monitoring spare parts operations based on monthly Business reports, Claim Settlement, Wrong Spare Supply, retro completion.


• Monitoring CaPs (Customer as Promoter Survey), DSS (Distributor Satisfaction Survey) for markets handled.


• Monitoring vehicle off road at onsite locations, ensuring parts availability at estimated time, Ensuring Dealers Profitability by monitoring the Business viability.

Specific Experience:

• Exposure to dealerships systems and processes with experience in implementing dealership and CSI processes.


• Experience in handling dealers and customers.


• Sound technical knowledge with analytical skills


• Experience in warranty system


• Exposure to Parts inventory management


• Business acumen

How to Apply:

If you meet the requirements as stipulated above, please email your application letter accompanied with a detailed CV clearly indicating your current position, current and expected remuneration to the following email address: recruitment@eaglehr.co.ke on or before close of business on Friday 29th March 2019.

Eagle HR Consultants DO NOT CHARGE any interview fee(s) to any applicant.

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