Customer Service Agent Jobs vacancy in Kenya 2019
- Published date: May 8, 2019
- Category: Customer Service & Support
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Customer Service Agent Jobs vacancy in Kenya 2019
Career Employment Customer Service Agent Nairobi Kenya May 2019
Job Summary
Customer Service Agents help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
- Minimum Qualification: Diploma
- Experience Level: Entry level
- Experience Length: 2 years
Job Description
Responsibilities
- Ensure client details are well captured in the system or documentation
- Make outbound calls and follow-ups on clients
- Receive inbound client queries and work on resolving raised issues
- Ensure standard operating procedures (SOPs) are adhered to in handling customers
- Work closely with other departments in ensuring customer complaints are resolved in time
- Explain to customers company products and services, how tracking system works, process involved in installation, dates for renewal, what to do when tracking fails, any payments required from client, use of their phones to monitor their tracking, promptly remind customers on dates of recharging their data bundles when required.
- Know accounts/clients allocated to you and provide services to them
- Prepare accurate Daily, Weekly, Monthly customer service reports
- Follow and report on vehicle theft and recovery
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