Customer Service Assistant-First Assurance Kenya at Absa Bank Limited
- Published date: January 4, 2021
- Category: Customer Service & Support
-
- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Job Summary
To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests | Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes | Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements | Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively | Self-development: Owning and being proactive about own training and development | : | : | :
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Method of Application
Related jobs
-
Call Centre Quality Analyst (Nairobi) at SunCulture Kenya LtdJobs in Kenya
About the role The Call Center Quality Analyst is responsible for assessing the quality of performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call and email responses t...
-
Medical Students Call Center Agents Interns Jobs in NairobiJobs in Kenya
Job Vacancies: Medical Students Call Center Agents – Interns Location: Nairobi Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Medical Student Interns who are ...
-
Customer Care Job SokowatchJobs in Kenya
Customer Care Agent Job, IT Jobs In Kenya September 2020, Role: Customer Care Agent Reporting to;Customer Care Team Lead Location: Nairobi, Kenya Job description Sokowatch is transforming communities across Africa by revolutionizing access to es...
Download Android App
