Customer Service Assistants - 2 Positions at Mount Kenya University
- Published date: March 27, 2024
- Category: Customer Service & Support
-
- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Qualification
Education and Experience
Must have:
- Bachelor’s degree Communication/Marketing/Public relations or in any other related area of specialization
- One (1) year experience in a customer support role
- Must be Computer Literate.;
OR
- Higher National Diploma in relevant area of specialization
- 2 years’ experience in Grade 7 at MKU or at a similar position in a recognized academic institution.
- Previous experience in a customer support role
- Must be Computer Literate.;
OR
- Diploma in Public Relations/Marketing/Mass Communication or in any other relevant area of specialization.
- 2 years’ experience in Grade 7 within MKU or at a similar position in a recognized academic institution.
- Previous experience in a customer support role
- Must be Computer Literate.;
Key responsibilities also include
Duties and responsibilities:
- Managing large amounts of inbound calls in a timely manner
- Following current procedures when transferring a call to another member of staff for specialist advice.
- Ensuring that customers are advised of alternative communication methods.
- Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives
- Keep record of all calls received in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Dealing with all calls and enquiries received within the Campus in line with the University’s policies and procedures.
- Liaising with colleagues in relevant offices so as to resolve inquiries appropriately.
Requirements
Skills
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Method of Application
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