Customer Service Associate Job in Nairobi, Kenya
- Published date: March 18, 2021
- Category: Customer Service & Support
-
- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Job Vacancy: Customer Service Associate
Location: Nairobi
Industry: Service
Key Responsibilities
- Screening and moderating user submitted content, answering support requests, and performing support functions.
- Moderating and screening written user content on Profiles
- Moderating and screening user submitted photos
- Answering Online Help Requests
- Answering Incoming Telephone calls and support requests
- Processing Testimonials (depending on language)
- Various support tasks assigned
- Maintaining high level professionalism with clients
Key Skills and Qualifications
- Bachelor’s Degree in a business-related field with a 2nd class honors upper
- 1.5 and above years of experience
- K.C.S.E Minimum of a B-
- Must be Internet and Computer literate.
- Knowledge of foreign languages will be an added advantage.
- Experience working with callcentres and exposure working on shifts is an added advantage
- Must be willing to work on shift basis.
- Good communication skills both written and verbal
- Ability to respond promptly to customer inquiries
- A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.
- Outstanding work ethics (reliable, motivated, professional and ability to work under minimum supervision)
- Ability to handle and resolve customer complaints promptly
- Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system (speed and accuracy are important)
Ladies are highly encouraged to apply.
To apply, send your CV only to applications@flexi-personnel.com before 22nd March 2021.
Clearly indicate the exact position (Customer Service Associate) applied for and your minimum salary expectation on the subject line.
NB: Flexi Personnel does not charge candidates for job placement.
Related jobs
-
Customer Service Associate Job in Nairobi, KenyaJobs in Kenya
Job Vacancy: Customer Service Associate Location: Nairobi Industry: Service Key Responsibilities Screening and moderating user submitted content, answering support requests, and performing support functions. Moderating and screening written user cont...
-
City Eye Hospital Customer Care Rep Kenyan Job VacanciesJobs in Kenya
Customer Care Representative Job, Latest Customer Service Jobs, Our Ref: CEH/HR/REC/023/2021 Terms of Engagement: Permanent Department: Client Relations Place of work: City Eye Main Hospital – Nairobi (or as may be instructed) Reporting t...
-
PCEA Kikuyu Hospital Customer Care Assistant Jobs KenyaJobs in Kenya
Customer Care Assistant Job, Latest Customer Service Jobs, PCEA Kikuyu Hospital is one of the leading Mission Hospitals which works to promote the well-being of all people through provision of holistic and quality affordable health care services whil...
Download Android App
