Job Requirements

• Diploma in Communication, Public Relations, Marketing or any related course.


• Customer Service experience:  At least 1 Year would be an added advantage preferably in a busy environment.


• Knowledge of customer service principles and practices.


• Attained a C+ or higher in your KCSE


• Proficient in Microsoft Office.

Competencies and Skills Required

• Ability to observe confidentiality


• Excellent communication and presentation skills.


• Enthusiasm and Reliability


• Ability to multi-task and work under pressure


• Ability to work long hours


• Be self-motivated


• Be flexible and adaptable


• Exceptional interpersonal skills


• Can handle complaints in a cool manner and tactful


• Courteous


• Have an interest in helping people.


• Observation Skills

Job Duties and Responsibilities.

• Maintaining a positive, empathetic and professional attitude towards clients at all times


• Primary point of contact within the hospital


• Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically.


• and Resolving customer complaints


• Welcoming, receiving, guiding and directing the patients around the hospital


• Filling and processing of application forms


• Investigate and respond to all customer enquiries promptly.


• Escalate complex queries to the appropriate functional area.


• Carry out customer and product related document processing


• Make customers’ experiences better by ensuring customer satisfaction


• Communicating with customers through various channels.


• Develops and maintains strong relationships with customers by providing support, information, and guidance


• Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.


• Answer all incoming calls and redirect them or keep messages.


• Handling patients, referral sources, and administrative department inquires


• Assisting the doctors in booking appointments for the next visit of the patient.


• Entering patient information into a customer information system


• Serving as a backup when other employees are out due to absent staff members


• Any other duties as assigned.