Job Description

Job Description/Requirements

Industry: Automotive,
Location: Nairobi,
Gross Salary: 30K-40K,

Duties and Responsibilities

Customer Service
•    Welcoming customers and attending to their needs in a warm and friendly manner
•    Answering the office telephone in a courteous manner.
•    Responding to queries that come through the emails
•    Filling and following up on job cards and film requisition forms.
•    Making customer quotations and issuance of tax invoices and payment receipts.
•    Timely banking of cash sale proceeds and petty cash management.
•    Stock recording and monitoring and also participating in monthly physical stock count
•    Proper filing of all office documents and information
•    Ensure smooth running of the workflow by checking what the technicians are doing from time to time
•    Following up on client feedback and documenting the feedback
•    Timely preparation and sending of weekly reports that capture the number and nature of enquiries received via email, phone, WhatsApp and walk-ins as well as client feedback report. Technical department report as well.
•    Overseeing the general branch operations to ensure everything runs smoothly
•    Any other duty assigned from time to time
•    Communication skills-oral and written

Sales & Marketing
•    Responding to queries that come through the emails
•    Online marketing of the products and services to generate sales
•    Maintaining, updating and submitting of daily sales records
•    Selling of company products and services to clients and also through online platforms
•    Processing of the documentation, the payments and registering of the products sold to and on the behalf of the customer in a timely manner
•    Support in media engagement and management generating sales
•    Engages in superior customer service by making information readily available
•    Persists in sales even in the face of failure
•    Demonstrates products and services as deemed necessary by clients and management

Key Qualifications
•    Diploma/Degree in Business Related Course.
•    Internship to 2  years maximum
•    Customer services
•    Sales (in-house)
•    Sales and Office administration
•    relevant experience in digital marketing
•    Very good writer skills.
•    Other skills needed: multitask environment, communication and organizational.
•    Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel).
•    Presentation skills
•    Attention to detail
•    Business acumen
•    Professional attire

N/B: Candidates between 23- 26 years are encouraged to apply

How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Service – Car Auto Care ) before 24th March  2022.

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