Job Description

Job Title: Customer Service Intern

Recruiter: Stratostaff East Africa

Location: Nairobi, Kenya

Available: Immediately

Category: Experienced

Offer: Negotiable (3 Months)

Profile Introduction: Our client is seeking a customer service intern who will be responsible for providing excellent service on all aspects of customer service and documentation matters.

This entails performing export and Import Customer Service & documentation. Core responsibilities also include strict adherence to group policy & processes and local authority requirements in matters relating to customer service and Documentation.

Qualifications / Requirements

• Degree or Diploma in Shipping (with experience) or related course


• MS Office Applications.


• Customer Service oriented


• Excellent communication, interpersonal, presentation and leadership skills


• Organized and process oriented


• Work well under pressure in a fast-paced and professional environment


• Strong Analytical Skills


• Solutions oriented

Job Specification

• Accurate and timely Export and Import Invoicing while ensuring to adhere to all local authority requirements


• Timely checks and publishing online delivery orders


• Assisting on EAF cluster Booking confirmations and queries while ensuring full adoption and usage of sales force tools.


• Assisting on Cargo readiness tasks while ensuring full usage of sales force tools. Customer communication to ensure set vessel allocations are loaded.


• Providing excellent customer service at the reception, receiving, and answering phone calls, attending to walk in customers.


• Customer education and promotion of e-commerce transactions


• Maintaining confidentiality for all documents in company custody and protecting company information and assets.


• Ensuring customers, overseas agents, and principal’s enquiries are answered in a timely manner and expectations are met.


• Ensuring full compliance with local SOPs, CMA CGM group import service delivery, invoicing and release processes and Local Authority’s requirements.


• Weekly report on performance of related KPIs with proposals of process improvement needs.


• Proper record keeping for customer care documents for easy reference and retrieval when need be.


• Ensuring both online, telephone, email and walk in customers receive excellent customer service and quality service delivery for all their consignments.


• Miscellaneous related duties and tasks as may be assigned.

How to Apply

If you are qualified and up to the challenge send your Resume and Cover Letter to vacancies@stratostaff.co.ke by 20th April 2023.

Please note that only qualified candidates will be contacted.

Stratostaff is an Equal Opportunity Employer

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