Job Description

Job Title: Customer Service – Car Auto Care

Industry: Automotive

Location: Nairobi

Gross Salary: 30K – 40K

Our client in motor vehicle industry are looking to hire a well-groomed Customer Service with sales and marketing skills.

She should have digital marketing skills, well-spoken with business acumen, be customer-focused, and be dedicated to offering service while providing solutions and support in a timely manner.

Duties and Responsibilities

Customer Service

• Welcoming customers and attending to their needs in a warm and friendly manner


• Answering the office telephone in a courteous manner.


• Responding to queries that come through the emails


• Filling and following up on job cards and film requisition forms.


• Making customer quotations and issuance of tax invoices and payment receipts.


• Timely banking of cash sale proceeds and petty cash management.


• Stock recording and monitoring and also participating in monthly physical stock count


• Proper filing of all office documents and information


• Ensure smooth running of the workflow by checking what the technicians are doing from time to time


• Following up on client feedback and documenting the feedback


• Timely preparation and sending of weekly reports that capture the number and nature of enquiries received via email, phone, WhatsApp and walk-ins as well as client feedback report. Technical department report as well.


• Overseeing the general branch operations to ensure everything runs smoothly


• Any other duty assigned from time to time


• Communication skills-oral and written

Sales & Marketing

• Responding to queries that come through the emails


• Online marketing of the products and services to generate sales


• Maintaining, updating and submitting of daily sales records


• Selling of company products and services to clients and also through online platforms


• Processing of the documentation, the payments and registering of the products sold to and on the behalf of the customer in a timely manner


• Support in media engagement and management generating sales


• Engages in superior customer service by making information readily available


• Persists in sales even in the face of failure


• Demonstrates products and services as deemed necessary by clients and management

Key Qualifications

• Diploma/Degree in Business Related Course.


• Internship to 2 years maximum


• Customer services


• Sales (in-house)


• Sales and Office administration


• relevant experience in digital marketing


• Very good writer skills.


• Other skills needed: multitask environment, communication and organizational.


• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel).


• Presentation skills


• Attention to detail


• Business acumen


• Professional attire

N/B: Candidates between 23- 26 years are encouraged to apply

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Service – Car Auto Care ) to jobs@corporatestaffing.co.ke before 18th May 2022.

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