Customer Service Officer Job vacancy in Nairobi 2019
- Published date: February 26, 2019
- Category: Customer Service & Support
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Customer Service Officer Job vacancy in Nairobi 2019
Career Employment Customer Service Officer Nairobi Kenya Feb 2019
Job Summary
Our client is a financial solution provider providing services such as: savings, loans and investments. They are seeking to hire a customer service officer who will be tasked with improving the company’s position and achieve financial growth.
- Minimum Qualification: Diploma
- Experience Level: Entry level
- Experience Length: 2 years
Job Description
Salary: 30K
Responsibilities
- Prospect for potential clients and turn this into new business.
- Promote active utilization of the company’s products to existing and potential clients.
- Effectively manage and expand the relationships with existing clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity
- Provide advice to existing clients on potential financial solutions based on identified needs
- Resolve client queries in a timely and appropriate.
- Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiation.
- Submit weekly progress reports and ensure data is accurate.
- Forecast sales targets and ensure they are met.
- To ensure compliance with both internal and external regulatory requirements
Qualifications
- A Diploma/Bachelor’s degree in any field
- A minimum of 2 years in Customer Care/service within the financial sector
- Good knowledge of MS Office programs (Word, Excel)
- Energetic, motivated, and detail oriented
- Good communication skills
- People Management Skills
- Self-starter with a good business sense
- A creative and proactive approach towards challenges
- Ability to influence and build relationships at all levels especially with external customers
- Independent, resourceful and possess high drive to excel
- A high sense of responsibility, accuracy, and commitment
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please submit your CV only quoting the job title on the email subject (Customer Service Officer) on or before 5th March 2019.
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for the interviewing process. Only candidates short-listed for interview will be contacted
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