Customer Service Personnel at Afrique Shipping Services Limited

  • Published date: June 12, 2024
  • Category: Customer Service & Support
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description


Will be responsible for ensuring excellent customer service standards, must be detail-oriented, able to work under pressure and have a strong understanding of customer service principles.


Key Responsibilities:



  • Monitor customer service metrics such as response time, resolution time, and customer satisfaction scores.

  • Develop and maintain standard operating procedures (SOPs) for customer service operations.

  • Handle escalated customer complaints and provide timely resolutions.

  • Work closely with other departments such as Sales & Marketing,  operations and logistics to ensure a seamless customer experience

  • Maintain a positive and collaborative work environment.

  • Assist Marketing team by doing telemarketing.

  • Collaborate with the marketing team to develop customer service initiatives that support overall business goals.

  • Implement quality control measures to ensure that customer service representatives are.



 

Method of Application



Interested and qualified candidates should forward their CV to: info@afriqueshipping.com using the position as subject of email.



 

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