Customer Service Representative at SunCulture Kenya Ltd

  • Published date: May 3, 2024
  • Category: Customer Service & Support
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

About the role

The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer interactions, providing feedback to management, and achieving performance goals set by the company.

Key Responsibilities

  • Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.

  • Resolving customer complaints or issues in a timely and efficient manner.

  • Providing information to customers about products or services.

  • Documenting customer interactions and transactions in a call center software or CRM system.

  • Meeting or exceeding performance goals, such as call handling time or customer satisfaction.

  • Keeping current with company and industry-related information to ensure accurate information is provided to customers.

  • Identifying and escalating complex customer issues to a supervisor or manager as needed.

  • Following up with customers to ensure their needs were met.

  • Participating in training and development programs to improve skills and performance.

Does This Sound Like You?

  • A diploma in Communication, Customer Relations, Public relations, or any relevant field

  • At least 2 years experience in working in a call center as Customer Service Representative;

  • Knowledge of call center terminology, applications, and metrics

  • Hands-on, detail-oriented, and strong execution skills.

  • Good communication skills both Written and Spoken with the ability to interact freely with customers.

  • Passion for irrigation and proactive in decision making

  • Independent thinkers who are able to thrive in a fast-paced dynamic environment.

  • Have the ability to handle pressure, meet deadlines

  • Be organized and be an expert in time management

  • Basic computer skills.


Method of Application

Interested and qualified? Go to SunCulture Kenya Ltd on to apply


Share by email Share on Facebook Share on Twitter Share on Google+ Share on LinkedIn Pin on Pinterest

Apply Now

Related jobs

  • Customer Care Officer at Volt Management Services Limited
    Jobs in Kenya

    RESPONSIBILITIES: Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures. Prospecting, Upselling and Cross-Selling: Identify opportunities to s...

    May 2, 2024

    Ksh Not mentioned

    Apply Now

  • Contracts Support - Kenya at CBRE Excellerate
    Jobs in Kenya

    Role Overview: To ensure satisfactory delivery of services against contractual terms and conditions, meeting and exceeding client expectations and ensuring the contractual commitments of CBRE are achieved. To ensure all maintenance work is called out...

    April 4, 2024

    Ksh Not mentioned

    Apply Now

  • Customer Service Supervisor at SunCulture Kenya Ltd
    Jobs in Kenya

    About the role: The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representativ...

    April 4, 2024

    Ksh Not mentioned

    Apply Now