Customer Service Representative at SunCulture Kenya Ltd

  • Published date: July 9, 2024
  • Category: Customer Service & Support
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description


About the role


The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer interactions, providing feedback to management, and achieving performance goals set by the company.


Key Responsibilities



  • Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.

  • Resolving customer complaints or issues in a timely and efficient manner.

  • Providing information to customers about products or services.

  • Documenting customer interactions and transactions in a call center software or CRM system.

  • Meeting or exceeding performance goals, such as call handling time or customer satisfaction.

  • Keeping current with company and industry-related information to ensure accurate information is provided to customers.

  • Identifying and escalating complex customer issues to a supervisor or manager as needed.

  • Following up with customers to ensure their needs were met.

  • Participating in training and development programs to improve skills and performance.


Does This Sound Like You?



  • A diploma in Communication, Customer Relations, Public relations, or any relevant field

  • At least 2 years experience in working in a call center as Customer Service Representative;

  • Knowledge of call center terminology, applications, and metrics

  • Hands-on, detail-oriented, and strong execution skills.

  • Good communication skills both Written and Spoken with the ability to interact freely with customers.

  • Passion for irrigation and proactive in decision making

  • Independent thinkers who are able to thrive in a fast-paced dynamic environment.

  • Have the ability to handle pressure, meet deadlines

  • Be organized and be an expert in time management

  • Basic computer skills.



 

Method of Application


Interested and qualified? Go to SunCulture Kenya Ltd on sunculture.freshteam.com to apply

 

Share by email Share on Facebook Share on Twitter Share on Google+ Share on LinkedIn Pin on Pinterest

Apply Now

Related jobs

  • Customer Experience Internship at CarePay Ltd
    Jobs in Kenya

    MAIN PURPOSE OF THE INTERNSHIP: Join us for a 3-6 month program offering personal and professional growth as you work with experienced team members. We are looking for two (2) interns to be part of our customer experience team. During this time, the ...

    June 19, 2024

    Ksh Not mentioned


    Apply Now

  • Customer Service Representative at Bridge Talent Management
    Jobs in Kenya

    Job Overview: Resolve customer issues, escalate technical problems to the appropriate teams, and manage customer-related documentation. Key Responsibilities: Assists customer Issue Resolution Address and resolve customer inquiries and issues via phon...

    June 19, 2024

    Ksh Not mentioned


    Apply Now

  • Customer Development Executive at Colgate-Palmolive
    Jobs in Kenya

    Job Summary As the Customer Development Executive - Indirect Trade (IDT), you are responsible for achieving sustainable growth in sales, profitability, market share and product distribution. You will also play a crucial role in strengthening organiza...

    June 12, 2024

    Ksh Not mentioned


    Apply Now