Customer Service Representative Job in Nairobi, Kenya

  • Published date: June 9, 2021
  • Category: Customer Service & Support
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

Job Title: Customer Service Representative


Industry: Service


Location: Nairobi


Salary: Competitive


Our client is an upcoming Dry cleaning company with over 7 branchesin Kenya.


They seek to hire a well experienced Customer Service Representative who will be responsible for receiving items for laundry at the shop, tag, invoice and receive payments for the items to be laundered.


Key Responsibilities



  • Receiving items for laundry at the shop and ensure they place tags on them for easier tracing

  • Invoicing and receiving payments for the items to be laundered.

  • Market the shop by way of messages, retaining walk in clients, issuing flyers at the shop or mall entrances.

  • Make sure they attain sales targets of the company

  • Reconciling Sales and generating reports

  • Assist customers with telephone inquiries to provide solutions to their banking needs

  • Assist customers with routine account-related requests; research and resolve account service inquiries or issues; and respond to client inquiries promptly, effectively, and professionally

  • Perform teller responsibilities


Skills & Qualifications



  • Must have a Certificate or Diploma in a related field

  • At Least 1 year experience in a related field

  • Must have reliable vehicle and valid driver’s license

  • Must be able to work under pressure with a variety of customers and personalities.

  • Must be good with people and work well with others.

  • Ability to work in multiple work locations is a plus.

  • Excellent customer service, written and verbal communication skills.

  • Excellent interpersonal skills.

  • Ability to sell on various social media platforms a plus.


How to Apply


If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV and Professional Certificates quoting the job title (Customer Service Representative) to Vacancies@corporatestaffing.co.ke by Monday 14th June 2021.


Only shortlisted candidates will be contacted.

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