Customer Service Representative Jobs vacancy in Kenya 2019
- Published date: April 11, 2019
- Category: Customer Service & Support
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Customer Service Representative Jobs vacancy in Kenya 2019
Career Employment Customer Service Rep Nairobi Kenya April 2019
Job Summary
Our client is among the leading brewery groups in the world today with a large portfolio of beer and other beverages brand and they are looking for a reliable and Competent Customer Service Representative to join their Kenya team
- Minimum Qualification: Unspecified
- Experience Level: Entry level
- Experience Length: 2 years
Job Description
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- At least 2 years relevant working experience
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