Customer Service Representative Jobs vacancy in Kenya 2019

  • Published date: April 11, 2019
  • Category: Customer Service & Support
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

Customer Service Representative Jobs vacancy in Kenya 2019


Career Employment Customer Service Rep Nairobi Kenya April 2019 






Job Summary


Our client is among the leading brewery groups in the world today with a large portfolio of beer and other beverages brand and they are looking for a reliable and Competent Customer Service Representative to join their Kenya team



  • Minimum Qualification: Unspecified

  • Experience Level: Entry level

  • Experience Length: 2 years










Job Description



Customer Service Representative Responsibilities :


  1. Manage large amounts of incoming calls

  2. Generate sales leads

  3. Identify and assess customers’ needs to achieve satisfaction

  4. Build sustainable relationships and trust with customer accounts through open and interactive communication

  5. Provide accurate, valid and complete information by using the right methods/tools

  6. Meet personal/customer service team sales targets and call handling quotas

  7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  8. Keep records of customer interactions, process customer accounts and file documents

  9. Follow communication procedures, guidelines and policies

  10. Take the extra mile to engage customers


Requirements


  • Proven customer support experience or experience as a client service representative

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

  • At least 2 years relevant working experience


How to apply

Applicants can send their CV and state the position applied for in their subject of the email to us before 8th May 2019.  Kindly do not apply if you do not meet minimum requirements.






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