Key Roles and Responsibilities

• Support onboarding of new projects into the system by providing necessary user logins and supporting basic setup.


• Support system prep for new data entry cycles, ensuring they are completed in a timely manner.


• Consult with field data collection and project teams on configuring the Salesforce and TaroWorks interface to their preferences.


• With supervision from the direct supervisor, support in design, development and deployment of TaroWorks forms and ensure correct mapping to Salesforce.


• Support in Salesforce schema updates such as field creation and/or updates with supervision.


• Support system/helpdesk, track and respond to user requests in a timely and effective manner.


• Perform regular file archiving and purges as necessary.


• Create and change user accounts as requested.


• Develop and maintain reports on Salesforce as requested.


• Manually upload data as necessary to support project teams with the creation of large numbers of records and any mass modification of existing records.


• Perform weekly data cleaning, interpret reports and send logs to relevant project teams.


• Support teams to drive data quality by proactively identifying areas with data quality issues and recommending potential solutions.


• Creatively and proactively respond to user bottlenecks, developing ad hoc tools as needed.


• Participate in technology planning in collaboration with other members of the Technology Solutions team.


• Manage the sandboxes and users that have access to the sandbox environments.


• Manage Salesforce Storage limits and data backups

Responsibilities

• All systems and database process manuals should be well documented and up to date including, but not limited to, database structure, data dictionaries, integrations and procedures


• Systems and database cleanup done on regular basis as per best practice and compliance procedures


• Adequate support to users regarding DB access, data entry, troubleshooting and overall best practices


• Manage user access and controls to ensure data security and integrity


• Quality checks to ensure data is entered correctly and completely and run data maintenance reports

Safeguarding Expectations

• Safeguarding is everyone's responsibility at Village Enterprise and it begins with individual staff;


• Continuously sensitize program participants on safeguarding.


• Ensure compliance with Village Enterprise’s safeguarding policies.


• Report any incident of safeguarding in program operations for appropriate action/follow up.

Requirements

• Bachelor’s degree with a technical major, such as engineering or computer science.


• Relevant working knowledge in relational database management, ie, MySQL, PostgreSQL


• One-year experience in systems administration, with particular emphasis on data management


• Knowledge of or willingness to learn Salesforce terminology and administration.


• Knowledge of or willingness to learn TaroWorks.


• Ability to proactively identify and address complex problems in a way that responds to end user needs.


• Ability to communicate complex technology to users of all ability levels in a way that is understandable, respectful and engaging.


• Ability to work independently and remotely while contributing to a team effort.