Key Responsibilities:

Direct Customer Care:

• Provide exceptional customer service to clients, addressing inquiries, and ensuring their needs are met promptly and professionally.


• Handle escalated client concerns or issues effectively and in a timely manner.

Team Supervision:

• Supervise and support a team of 4 customer care agents, an admin assistant, and an office cook, ensuring smooth day-to-day operations.


• Conduct regular performance evaluations, provide feedback, and facilitate training and development opportunities.

Patient Scheduling and Coordination:

• Coordinate patient scheduling with the clinical team, ensuring efficient utilization of resources and timely appointments.


• Onboard dental assistants and direct their work in accordance with clinic protocols and standards.

Operations Management:

• Plan, direct, and control all operational activities within the clinical department, ensuring compliance with regulatory requirements and quality standards.


• Generate reports on clinic operations, analyzing key performance metrics and identifying areas for improvement.

Administrative Support:

• Liaise with the Account, Marketing, and Procurement departments, providing administrative support and facilitating communication between departments.


• Assist in procurement activities, maintaining inventory levels, and ensuring timely delivery of supplies.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Management, or a related experience.


• Minimum of 2 years of experience in a dental or medical clinic setting, with demonstrated knowledge of clinic operations and patient care.


• Strong leadership and interpersonal skills, with the ability to effectively manage and motivate a diverse team.


• Excellent communication and customer service skills, with a focus on building positive relationships with clients and colleagues.


• Proficiency in computer applications such as MS Office and experience with clinic management software is desirable.


• Ability to prioritize tasks, multitask effectively, and work well under pressure in a fast-paced environment.