Job Description

Vacant Position: Franchise Officer

Location: Nairobi

Salary: 35K

Industry: FMCG

Our client is an e-commerce platform with a distribution solution to serve the market in deep rural areas.

They are currently looking to hire a Franchise Officer who will be responsible for the supervision, training, communication and providing support to the franchisees on a day to day basis, including actual field visits.

Key Responsibilities:

• Meet sales and margin targets for each franchise shop.


• Manage at least 12 franchise shops.


• Ensure each franchise shop is compliant to company policies and procedures


• Ensure the franchisee is conducting spot checks every day.


• Ensure the franchisee is sending cash for the previous day sales in full, every day.


• Follow up with finance department to ensure all cash is banked and reconciled per franchise shop


• Support the franchisee in sales management and training.


• Support the franchisee in product display, merchandising and promotions.


• Support in continuous price and product mix review per franchise shop.


• In liaison with the franchise, seek feedback on areas of improvement on a continuous basis.


• Find the root cause and escalate any non-compliant franchisees to franchise manager.


• Act as the first point of contact to franchisees, have an open door communication policy, ensure all franchisees are well motivated and their grievances handled in a fairly and timely manner through the HR Department.


• Perform field visits as needed.


• Any other duty as requested by management.

Key Qualifications:

• Must have a degree or diploma in any business related course


• Must have 1 to 3 years working experience in sales, shop management etc.


• Excellent time management skills


• Good report writing skills


• Computer literate


• Good communication skills and fluency in English and Swahili


• Proper cash and inventory management skills


• Good shop layout skills


• Proper negotiation skills


• Be willing to work for a startup, ability to run a business on lean costs


• Open to interact with the base of the pyramid (BOP) communities in the last mile rural areas.


• Must also be willing to travel in rural areas.


• Female candidates encouraged to apply

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Franchise Officer) to jobs@corporatestaffing.co.ke before 25th August 2022.

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