Job Description

Position: Customer Care Representative

Location: Uganda

Reporting to: Customer Service Manager

Our client, eLipa, who is a reliable payment processing services provider that supports instant payment processing using mobile money, mobile banking, debit, and credit cards, eLipa wallet and Pesalink is looking for a Customer Care Representative to join their team.

Job Purpose: To provide assistance, resolve customer complaints, and attract potential customers by answering product and service questions and suggesting information about other products and services.

Key Responsibilities and Duties

• Maintaining a positive, empathetic, and professional attitude toward customers always.


• Responding promptly to customer inquiries.


• Provide accurate, valid and complete information by using the right methods/tools.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Ensure customer satisfaction and provide professional customer support.


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Follow communication procedures, guidelines and policies, and take the extra mile to engage customers.

Minimum Required Qualifications and Experience

• Proven customer support experience or experience as a Client Service Representative not less than 3 years.


• Track record of over-achieving quota


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multitask, prioritize, and manage time effectively


• MS Excel, PowerPoint, Word Microsoft Office Skills


• High school diploma

Skills and Competencies

• Detail-oriented


• Ethical, Honest and Transparent


• Disciplined


• Awareness of the commercial trends and developments within the industry


• A demonstrable problem solver


• Able to work well with other team members across cultures.

How to Apply

To apply, visit ats.flexi-personnel.com and submit your application by 28th July 2022.

NB: Flexi Personnel does not charge candidates for job placement.

Apply Now Email Job