Enterprise Customer Engagement Lead at Antara Health
- Published date: June 29, 2022
- Category: Customer Service & Support
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Objectives of the Role
Antara Health is hiring an Enterprise Customer Engagement Lead who will be responsible for:
- Lead data-driven adoption, expansion, and renewal strategy for Antara’s corporate customers
- Own long-term customer retention: Develop irreplaceable relationships with customers (HR Managers, Insurance executives), Identify, manage & mitigate at-risk customers and Manage customer escalations
- Own customer onboarding, adoption, and expansion: Map customer business requirements for health benefits and employee wellness, Conduct quarterly business reviews with customer executive teams and stakeholders and Identify business opportunities for further engagement with customers and expansion of Antara’s service offering
- Identify opportunities to the improvement of Antara’s service offering
Requirements:
- Bachelor’s degree in marketing, communications, or equivalent practical experience
- 5+ years of experience owning corporate engagement, and customer success with organization leaders
- Desired areas of experience: Healthcare, especially primary care and telemedicine, Corporate human resources, especially employee assistance plans and Health insurance sales, and schema relationship management
Method of Application
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