Job description
Network Operations Centre (NOC) Shift Engineer 
Job Title                         NOC Shift Engineer
Department/ Division:        ICT
Job Grade:                Officer
Reports to:                    NOC Manager
Direct Reportees:        None
Job Purpose:  
The NOC Shift Engineer is responsible for monitoring the ICT & Telecoms infrastructure, network & systems for stability to maintain 24×7 operations and resolve service impacts as they occur.

Job Responsibilities/ Accountabilities:
•    Pro-active monitoring of the entire IT Infrastructure and applications systems.
•    Performance monitoring, diagnose, and resolve performance issues.
•    Applying software and hardware monitoring tools to detect and action faults & warnings
•    First Line resolution as per the SLA’s.
•    Follow up to confirm service availability and stability after resolution.
•    Logging tickets in the ticketing system take ownership and follow up to closure.
•    Log calls to service Providers on the various faults captured on proactive monitoring.
•    Updating Ticketing tool with relevant professional information during and after fault resolution.
•    Resolution of tickets assigned and closure within the working shifts.
•    Provision of the incident report with ticket closure.
•    Escalation of unresolved tickets to Support Level 2, NOC Engineers and the SME’s as per the Incident Management Procedures and keeping shift leader in copy of all escalation
•    Daily/shift reports as per shift responsibility.
•    Provision of the incident reports with ticket closure and Daily/shift reports as per shift responsibility.
Essential Knowledge
•    Use of network monitoring tools.
•    Proficiency in networking principles; TCP/IP, OSI and IP Addressing.
•    Experience in handling computer networks, wide area networks, Oracle and IBM systems, data centres, telecommunications networks and tape library solutions.
•    LAN and WAN troubleshooting skills and a solid understanding of network security.
•    Can configure switches and routers remotely.
•    Able to develop provisioning scripts (e.g. PERL) and can validate and troubleshoot new provisioning scripts.
•    Prior experience working with Service and Incident Management applications such as Remedy, Smarts, Voyence, Spectrum, Siebel, Clarity, HP Service Management, Solarwinds and Clarify and other like OSS/BSS applications.
•    Understanding of NMS, Ticketing and Databases Tools.
•    Strong network diagnostic skills.
•    Proficiency in MS Office.

Key Critical Competencies
•    Putting customers/business first; must have a passion for serving others.
•    Good and clear oral & written communication skills. 
•    People skills. 
•    Must be a team player; work well in a busy team, quick to learn and able to deal with a wide range of issues.
•    Good problem solving capabilities.
•    Ability to work with minimum or no supervision.
•    Forecasting, planning and thinking ahead. 
•    Understanding information in different formats such as pictorial, verbal and print representations. 
•    Performing through people.
•    Operating under pressure and tight deadlines & schedules.
•    Working in 24/7 shifts; must have a flexible attitude to working times or arrangements.
•    Making a personal difference.
•    Strong analytical skills and able to collate and interpret data from various sources.
•    Able to manage relationships between several services providers contracted to provide services to ICT.
•    Capable of multi-tasking, good time management and prioritization of workload.

 Qualifications 

•    Bachelor’s Degree in Information Science, Telecommunications, Computer Science or Engineering or equivalent with a minimum of 1 years’ NOC experience.
•    Knowledge of Technical, IT, NOC systems and procedures
•    Experience in the Banking hardware and software.
•    Ability to solve different network problems including those that cannot be resolved using typical methods.
•    ITSM (ITIL) Certificate / Trainings. 
•    Vendor Trainings.
•    Linux or windows system administration is an added advantage.

How to Apply

Apply for the job here