Product & Operational Designer Job, IT Jobs March 2021

Location: Nairobi, Kenya

Job Description

Our vision is that no matter where you are, or who you are, emergency response is only minutes away. Over the last four years, we’ve built and deployed a lifesaving platform and assembled the largest network of ambulances and first responders in East Africa. Our platform has reduced response times by more than 80% and saved thousands of lives from previously impossible situations. We are expanding our operations and looking for passionate, hardworking, and effective senior executives to spearhead this next phase of growth.

The team: We are 30+ business & ops specialists, software engineers, and emergency dispatchers based in Nairobi and operating throughout Kenya. We are a goal-driven and results-oriented team focused on continuous improvement of our technologies and dispatch operations. We value agility, grit, and innovation.

You are a design, tech, product, or operations professional who loves research and problem solving. You have a passion for designing innovative systems that improve outcomes and make a real difference. You must have a strong background in systems or product design or development and proven experience building amazing things that work – and work well. You are proficient in design methodologies, industry best practices, and systems for tracking outcomes, testing, and user research. You are thoughtful, creative, and methodical. We are looking for candidates well-versed in the latest technologies and innovations in design practice, tech, electronics, programming, engineering, AI, machine learning – candidates well-versed in designing for the future.

Responsibilities

• Design, prototype, and iterate on protocols and tactical strategy for continuous improvement in response quality and efficacy.


• Work with dispatchers to test and iterate on designs.


• Participate in and contribute to product design and systems planning to deploy and incorporate protocols into the tech platform.


• Research and evaluate international best practices for dispatch protocols, as well as protocol adherence, systems utilization, and initiative deployment in our 24/7 dispatch center through in-person observations and call reviews, participation, and engagement with the dispatch team and company leadership.


• Think far outside of the box to design for quality, for patients, and for the future of emergency response.

Qualifications

• 7+ years work experience in design, research, product, technology, or another creative & technical field.


• Experience designing protocols, processes and procedures in a fast-paced or challenging operational environment.


• Background in designing protocols or processes for high-intensity environments or unique challenges.


• Experience working at a start-up or tech company.


• Project or work samples showing innovation, grit, and rigorous application of design thinking, creative uses of technology, or measurable outcomes toward concrete goals.

How to apply

Please include the following:

• A 1-page resume (or CV) that highlights your most relevant experience. Make sure your resume is not more than 1 page long and is in PDF form. Make sure to highlight the most relevant positions or educational history, pointing out achievements and specifics of your role that you think we should know about. We will disqualify applications including resumes longer than one page or that include any grammatical, formatting, or spelling errors.


• A cover letter specific to this role and not generic.


• Answers to the requested questions.